These Booking Conditions contain important information concerning your booking. Please read them carefully as they set out our respective rights and obligations. When you make a booking with us whether by email, internet or telephone and these conditions are deemed to have been accepted by you. 

YOUR BOOKING

The party leader must be 18 years or over when you make your booking. We will forward your written confirmation by email. It is your responsibility to check your emails regularly and advise of any change to your email address. Do check your spam folder if you are not in receipt of your confirmation. As soon as your confirmation is received, you should check the details carefully. If anything is not correct you must tell us immediately by email or phone so that corrections can be made if necessary.

PAYING FOR YOUR BOOKING

A booking deposit is payable by you to us for your accommodation. This is €250 and must be paid when your booking is made, the remainder of your balance must be paid at least 8 weeks before your stay commences.

WEBSITE

We take due care and do everything we reasonably can to ensure that the information provided on our website or in other material produced is accurate. The current Terms & Conditions on our website supersede all previous editions of our T&C.

FORCE MAJEURE

In these Booking Conditions, “force majeure” means any event or circumstances beyond the reasonable control of Heatherblake House. Heatherblake House cannot accept any liability or pay any compensation or be responsible for any resulting costs or expenses where the performance or prompt performance of the obligations of the party concerned is prevented or affected by or you otherwise suffer any damage or loss as a result of force majeure.

YOUR LIABILITY AND THE PROPERTY

You should contact us at least 48 hours before the start of your stay to finalise all arrival details, including agreed arrival time and key collection. You agree both to keep the property clean and tidy and to leave the property in a clean and tidy condition on the final day with all furniture where located at the outset of the rental. A charge will be made if additional cleaning is required.

You further agree not to use the property for any purpose other than that of your own private use, including without limitation assigning or subletting it or using it for any business. You undertake to pay all extra charges against any damage or loss caused by you or anyone you allow in the property. You are responsible to the Property Owner for the actual costs of any breakage or damage in or to the property along with any additional costs that may result/which are caused by you or anyone you allow in the property and the Property Owner can require payment from you to cover any such costs.

The Property Owner is entitled at his/her sole and absolute discretion to refuse to hand over the keys to you, and/or to repossess the property, if the Property Owner reasonably believes that any damage is likely to be caused, has been caused or is being caused by you or anyone you have allowed in the property.

The total number in the party should not exceed the number stated for any particular booking as detailed on the website, unless prior consent has been obtained. If this is disregarded the Property Owner reserves the right to terminate the rental without notice in which case the booking will be treated as cancelled by you. No refund of any monies you have paid in respect of your booking will be made, full cancellation charges will apply and the Property Owner will have no liability to you as a result of this situation arising (including e.g. any costs or expenses incurred due to not being able to occupy the property, such as the cost of securing an alternative property/ accommodation). The Property Owner is not under any obligation to find any alternative accommodation for you.

You should allow the Property Owner and any representative of the Property Owner (including workmen) access to the property at any reasonable time during your occupation of the property. In cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time the Property Owner is entitled to enter the property at any time without giving you prior notice.

Security/Damage Deposit: A Security/Damage Deposit will be requested and payable on arrival to the amount of €100. Any deposit will be returned at the end of the rental period (unless other arrangements are stipulated) providing the premises have been left in the same condition as which they were found, save for reasonable wear and tear. The Property Owner reserves the right to retain either all or part of the security/damage deposit as payment against any actual or estimated losses. If any damage exceeds the amount of the security/damage deposit you will be liable to the Property Owner for any additional sums. If any estimated amount is lower than the amount retained by the Property Owner the difference will be refunded to you.

PETS

Pets are not permitted on the property, exceptions may be made for animals of a medical or supportive nature (guide dogs, support dogs etc). Please contact us before your booking to make special arrangements regarding this.

COMPLAINTS

If you are not entirely satisfied with the property, you should contact us immediately and attempt to resolve the problem on site during your stay. This is very important, as it gives us the opportunity to visit the property and understand the nature of your concern, and respond quickly and effectively. This applies particularly to complaints of a transient nature, (e.g. cleanliness or heating) as these can be rectified shortly after notification.

DISABILITIES AND MEDICAL PROBLEMS AND SPECIAL REQUESTS

If you have a special request, please give us the full details in an email before you confirm your booking. No guarantees are given that any special request will be met and a note of the same on your confirmation invoice or elsewhere is not confirmation that the requirements or request will be complied with. Failure to meet any special request will not be a breach of contract unless specifically confirmed in writing. If you or any member of your party has any medical condition or disability which may affect your stay or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your stay develops after your booking has been confirmed.

LAW AND JURISDICTION

The contract between you and Heatherblake House and any matter arising out of or in connection with it is governed by the law of the country where the property is situated. The contract between you and the Property Owner and any matter arising from or in connection with it is governed in accordance with the terms and conditions. In the event of any dispute or issue arising between you and us in relation to the service we provide Irish law will apply.

DATA PROTECTION

For the purposes of the Data Protection Act 1998 and the GDPR (General Data Protection Regulation) May 2018, Heatherblake House is the sole data controller of all personal data provided to us by customers and prospective customers. In order to make your booking, we must collect certain personal details from you (for example, names, address , email address and contact details of all party members, credit or debit card details, information relating to disabilities or medical conditions) which we need to pass on to third parties (such as credit/debit card processors) who need to know them so that your booking can be provided. We will not, however, provide your personal details to any third party for marketing purposes.

All details are correct at the time of publication but may be subject to alteration.